Assist in planning, developing and implementing comprehensive IT infrastructure strategies tailored to the business needs and prospects, with a focus on Cloud services, including but not limited to IaaS, PaaS, SaaS and API services.
Adopt industrial standards and best practices; drive and govern related frameworks, SOPs and templates/checklists within the Infra team to optimize the organization’s operations process.
Conduct research, provide market insights and analysis on the relevant trends and emerging solutions to support business decision making processes.
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Reviews complex issues (e.g., multiple components of a Windows Servers) and work with internal stake holders and external vendors to resolve such complex issues. Ensures proper communication to the management on the status of the issue.
Ownership of ensuring business continuity and disaster recovery within the Infrastructure Services and provide recommendations and implementation of business recovery strategy for the purpose of resuming operations of system architecture and operations in the event of a disaster.
Provide oversight and ownership of the system infrastructure ensuring proper configuration, implementation, maintenance and monitoring of servers and related components, thereby ensuring these vital services are optimized and always on.
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Administer and maintain Unix/Linux systems, Microsoft Windows Server, IIS, and cloud‑based orchestration platforms supporting Cisco, Avaya, Microsoft Teams, Ribbon SBC, and Verba voice environments.
Ensure the stability, security, and performance of voice infrastructure across on‑premise and cloud deployments.
Design, develop, and maintain automation workflows using tools such as Cisco XML, Ansible, Puppet, UiPath, and Python to streamline provisioning, configuration, and operational processes.
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Develop and implement the organization's IT Infrastructure Strategy, Roadmap, and Technology Modernisation initiatives aligned with business and ICT objectives.
Lead and manage the operation of Data Centre, Disaster Recovery Centre (DRC), Servers, Storage, Operating Systems, Networks, and Enterprise Communication Platforms to ensure high availability, reliability, and performance.
Ensure IT infrastructure capacity, scalability, resilience, and operational readiness to support current and future business requirements.
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We are seeking an experienced and service-oriented Head, of Section to manage our offshore application support team and serve as the primary liaison between business users in Singapore, technology teams, and external vendors. This is a critical leadership role responsible for ensuring the stability, availability, performance, and continuous improvement of our front-to-back trading application landscape.
The successful candidate will lead a team supporting mission-critical applications across the trading ecosystem, ensuring systems operate reliably on a 24x5.5 support model, meeting business expectations, regulatory obligations, and service level commitments. The role requires strong stakeholder management skills, operational excellence, and the ability to coordinate incident resolution, problem management, platform monitoring, vendor engagement, and service improvement initiatives.
Working closely with business users, infrastructure teams, cybersecurity teams, vendors, and regional technology partners, the Application Services Lead will drive operational stability, improve support processes, and ensure a high level of service delivery across all supported platforms.
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