Hardware & Peripheral Management: Set up, repair, and maintain inventory for all hardware and peripherals.
Software & System Support: Install, troubleshoot, and update operating systems, applications, and antivirus software; resolve access issues; and apply security patches.
Server, Network & CCTV Administration: Maintain servers, local area networks (LAN), Wi-Fi, internet connectivity, and CCTV configurations, while ensuring reliable backup and data recovery operations.
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The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Conduct technical discovery to understand customer objectives, security requirements, pain points, existing infrastructure, operational processes, and success criteria.
Lead or participate in customer meetings, workshops, product demonstrations, and technical presentations that connect DigiCert capabilities to measurable business value.
Translate complex technical and business requirements into practical solution designs, configurations, and implementation approaches.
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