Develop, own, and govern the Group’s infrastructure and cloud roadmap, ensuring network, cloud, collaboration, and security investments are aligned with business priorities and the Group’s digital strategy.
Define infrastructure standards, architecture principles, and policies, and ensure consistent adoption across all Group sites.
Lead capacity planning, technology refresh, and lifecycle management to anticipate future business requirements, mitigate operational risk, and prevent technology obsolescence.
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Implements the global security and business continuity requirements and specifies/expands them based on regional security and business continuity requirements without contradicting the global requirements
Assesses region specific security and business continuity requirements and ensures identification and collection of security demands of the region, business partners and security business partners
Identifies new security and business continuity needs within the region, especially with regards to trends and risks
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Security Maturity & Roadmaps: Evaluate organizational security maturity, compliance gaps and threat models to deliver actionable, business-aligned security roadmaps.
Architecture & Secure Design: Assess and guide secure architecture patterns across cloud, hybrid environments, zero-trust frameworks, network defense, and IAM systems.
Architecture Review Board (ARB) Alignment: Serve as the primary security engineering liaison to the ARB, ensuring proposed solutions align smoothly with enterprise architecture standards.
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A Global IT Support Organization, delivering enterprise services that comprise of end-to-end lifecycle of IT identity and access provisioning and a single request process that enables end-users to utilize roles aligned to their job on the day the access is required for use, recertified as required, fully auditable and revoked if access is no longer required
ACCOUNTABILITY AND SCOPE · Functionally accountable to Team Lead, Global Access Administration or Regional Manager, Global Access Administration (AMER, APAC, EMEA) · Responsible for providing support to all clients which includes employees, contractors and business partners which requires working with Abbott personnel at all levels. JOB DESCRIPTION Primary Job Function · The Global Access Administration organization has a global charter that is principally responsible for ensuring proper control of access to Abbott IT and data assets for enterprise computer platforms and applications on a global, regional, divisional and local basis. · Fulfil approved requests for access, recertification per user request and Abbott security policies. · Deliver day to day support and administration of security components of Abbott Global IS systems: · Provision, modify and de-provision accounts to end users, enabling them to access IT-Systems in scope of GAA. · Provide support (by e-mail and telephone) to end users to resolve access control incidents. · Detect and report incidents and problems encountered during performing the primary task, and contribute to resolve these. · Deliver Access Administration services according to agreed Service levels (in terms of quality, time and money). · Identify operational technical and process issues and recommend improvements Assists in audits of security access control on above listed systems · Assists in re-certification efforts · Possibly consignation support services or standby services. Core Job Responsibilities Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Responsible for day-to-day support and administration of security components of Abbott Global IS systems. · Provides email and telephone support to end users to resolve IT system access related issues. · Create, modify, and delete accounts requested by customers via request forms within SLA · Ensure that ITSM incident and service request tickets are responded to and resolved within SLA · Serve as escalation point within Administrator teams for requests issues of greater complexity Education and Experience · Bachelor’s degree in computer science or related experience · Minimum 2 years of experience · Active Directory account administration -OR- Microsoft Exchange account administration -OR- Application Account Administration · Strong working knowledge of desktop, mobile related hardware and associated operating systems, peripherals and related infrastructure · Ability to establish trust and credibility at all levels of the organization. · Experience working in a broader enterprise/cross division business unit model preferred. · Ability to work in a highly matrixed and geographically diverse business environment.
The base pay for this position is In specific locations, the pay range may vary from the range posted.
Managing/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.
Ensure all site management and operations practices comply with company and client standards.
Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.
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Drive customer retention in assigned regions by earning partnerships and nurturing customer loyalty.
Discuss strategies with assigned Sales Teams regarding account activity to drive an increase in Revenue through upselling and cross-selling opportunities.
Ensure a seamless workflow for processing customer orders.
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Coordinate and support daily customer delivery activities in collaboration with the Sales team to ensure timely and accurate deliveries.
Liaise closely with internal departments, including Production, Warehouse, Logistics and Sales, as well as external parties, to coordinate delivery schedules and resolve delivery-related matters.
Plan and coordinate daily delivery routes to optimize delivery efficiency and ensure smooth transportation arrangements.
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Monitors investigator sites with a risk-based monitoring approach: applies root cause analysis (RCA), critical thinking and problem-solving skills to identify site processes failure and corrective/preventive actions to bring the site into compliance and decrease risks.
Ensures data accuracy through SDR, SDV and CRF review as applicable through on-site and remote monitoring activities.
Assess investigational product through physical inventory and records review.
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