We are seeking an experienced and results-driven Assistant Service Manager to oversee the operation, maintenance planning, and lifecycle management of diesel generator systems supporting mission-critical data center operations. The role is responsible for leading service teams, coordinating preventive and corrective maintenance, optimizing resources, and ensuring compliance with OEM standards, regulatory requirements, and service level agreements (SLAs) to maximize equipment reliability, availability, and uptime.
Acting as the key liaison between customers, field service engineers, subcontractors, and internal stakeholders, the successful candidate will drive operational excellence, enhance service delivery, and implement continuous improvement initiatives to support critical power operations.
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Administer the Customer Success framework by aligning customer expectations with STACK’s data centre operational model, including implementing service management processes and driving continuous improvement initiatives.
Working closely with the customer and STACK teams during the construction phase in partnership with the STACK delivery team, ensuring contract compliance, timeline visibility, variation tracking, and accurate billing.
Coordinate the customer transition from construction to operations, driving customer operational readiness activities to ensure teams, processes, systems, and service management capabilities are fully prepared for the customer prior to go-live, facilitating a smooth and successful handover to operations.
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Business Process Compliance: Work with stakeholders to ensure that store operations meet IKEA’s safety standards, and compliance with standard operating procedures (SOPs), local legislation, and regulatory requirements.
Risk Assessment & Mitigation: Identify, assess, and address safety and security hazards, process gaps, and implement preventive and corrective actions to mitigate risks.
Leadership in Safety & Security: Lead the development, implementation, and monitoring of safety operating procedures and systems that align with IKEA’s requirements and local legislation.
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Lead strategic pricing for bids/RFPs and non-standard or complex products/solutions
Conduct commercial risk assessment for customer contracts and other strategic initiatives / investment. Work with all business units (eg legal) to review non-standard contracts or non-standard terms
Drive the review/approval process with Deal Committee for proposals that are non-standard/complex/capex-intensive
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Manage and grow the restaurant's social media platforms, including Facebook, Instagram, TikTok, and Google Business Profile.
Create engaging content such as photos, videos, reels, and promotional materials. Plan and execute digital marketing campaigns to increase brand awareness and customer engagement.
Monitor online reviews and customer feedback, ensuring timely and professional responses. Marketing Campaigns & Brand Development Develop and implement marketing strategies to promote menu offerings, seasonal promotions, and special events.
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Regional Mechanical Operations Leadership: Lead and coordinate mechanical operations support across South East Asia data center sites, ensuring consistent operating standards, maintenance practices, risk controls, and performance expectations.
Liquid Cooling Operations: Own regional operational readiness for liquid cooling systems, including CDUs, secondary cooling loops, manifolds, heat exchangers, leak detection, water quality management, commissioning support, and maintenance procedures.
Technical Support to Site Operations: Provide second-level technical support to local DCO and facilities teams for complex mechanical issues, including chilled water systems, CRAH/CRAC units, cooling towers, pumps, valves, controls, fire protection interfaces, and high-density cooling environments.
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taking care equipment reliability and performance Conducting comprehensive operational risk assessments utilizing the Failure Mode and Effects Analysis (FMEA) methodology.
Developing and implementing containment measures, permanent corrective actions, and preventive strategies to mitigate recurrence.
Coordinating effectively with internal and external stakeholders to achieve optimal operational outcomes.
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Operational Oversight: Direct and monitor all aspects of property operations, including safety and security, housekeeping, parking, landscaping, and mechanical & electrical (M&E) systems to maximize asset value.
Maintenance Planning: Develop and execute preventive maintenance programs across all building infrastructure, ensuring compliance with maintenance protocols and rapid resolution of tenant and visitor feedback.
Vendor Management: Supervise third-party service providers to ensure strict performance compliance, timely contract fulfillment, and seamless renewal of operational permits and licenses.
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Develop and maintain the overall project implementation and deployment plan for the Digital Spine.
Recommend the most appropriate fiber deployment strategy, including construction methodology, route planning, duct/fiber utilization, civil works and network deployment sequence.
Review project requirements and translate them into practical deployment packages and work programmes.
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To support the assigned project team as well as supporting, coaching + challenging project team members + providing guidance on projects, career + development.
To ensure that assigned projects are implemented on time, within budget + with the right quality, ensuring that all relevant methodologies + the Zero Failure processes are followed at all times.
To manage the scope (+ scope changes), project progress, project budget + risks within the assigned projects + between different countries, plus maintaining all project documentation.
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Manage the full spectrum of HR functions, including recruitment, onboarding, payroll oversight, leave administration, employee records, and employee relations.
Ensure compliance with the Employment Act and other relevant labour laws and regulations.
Monitor and ensure timely statutory contributions and submissions, including EPF, SOCSO, EIS, HRDF, and other relevant requirements.
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