Recommend an appropriate course of action to resolve tickets or escalate accordingly
Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented
Act as first point of contact via phone/email/chat or walk-in support for end users, and documents each contact including troubleshooting/action taken in appropriate system, while ensuring and promoting the image of IT as a service provider
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Data Collection
Data Verification
Data Entry
Customer Communication
Telephone Etiquette
Microsoft Excel
Online Research
Problem-Solving
Research
Communication
Time Management
Data Analysis
Design, develop, and maintain software applications using C/C++ programming languages.
Enhance existing features to improve software performance and scalability.
Participate in all phases of the software development lifecycle, including gathering user requirements and translating business needs into functional solutions.
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Backend Development
.NET
C#.Net
ASP.NET
ASP.NET Core
SQL Server
API Development
Problem Solving
Troubleshooting
Banking
E-Commerce
Microservices Architecture
RabbitMQ
Apache Kafka
Redis
AWS
Azure Cloud
Lead and manage the software engineering team, including task planning, technical guidance, mentoring, and performance monitoring of junior developers and engineers.
Drive AI-assisted software development practices using modern AI coding tools (e.g., Claude Code, vibe coding approaches) to improve development speed, quality, and efficiency while reducing dependency on traditional coding methods.
Oversee the development, integration, deployment, and maintenance of AI-driven applications, enterprise platforms, APIs, automation workflows, and related software systems.
...
Lead and manage the software engineering team, including task planning, technical guidance, mentoring, and performance monitoring of junior developers and engineers.
Drive AI-assisted software development practices using modern AI coding tools (e.g., Claude Code, vibe coding approaches) to improve development speed, quality, and efficiency while reducing dependency on traditional coding methods.
Oversee the development, integration, deployment, and maintenance of AI-driven applications, enterprise platforms, APIs, automation workflows, and related software systems.
...
Identify and develop new business opportunities and potential customers.
Maintain and strengthen relationships with existing customers.
Promote and sell IT solutions, products, and services, including servers, workstations, laptops, storage, networking equipment, firewalls, CCTV, access control systems, software licences, IT infrastructure, fibre optic cabling, and managed services.
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To provide day-to-day technical support for computer systems, network infrastructure, and software used by office and project site staff. The IT Assistant ensures smooth functioning of all digital systems and helps resolve IT issues efficiently to minimize downtime.
Provide technical support to retail outlet and backend users. Installing and configuring computer hardware, software, systems, networks, printers and scanners
Compile, prepare and maintain IT inventory list
Study and identify the solution design to improve the company's operational requirements
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Monitor and coordinate day-to-day activities across our key business systems and applications.
Liaise with internal teams, vendors and external stakeholders to ensure smooth system operations.
Manage and provide support for platforms including: Zeoniq, Lark, E-commerce platforms, AutoCount, Power BI and CodeMax (currently used temporarily; transitioning to Cloudberry)
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IT Application Support
Retail Management Software
LAN/WAN Networking
IT Troubleshooting & Problem Solving
Router & Internet Connectivity Troubleshooting
Data Collection
Data Verification
Data Entry
Customer Communication
Telephone Etiquette
Microsoft Excel
Online Research
Problem-Solving
Research
Communication
Time Management
Data Analysis
Data Collection
Data Verification
Data Entry
Customer Communication
Telephone Etiquette
Microsoft Excel
Online Research
Problem-Solving
Research
Communication
Time Management
Data Analysis
Data Collection
Data Verification
Data Entry
Customer Communication
Telephone Etiquette
Microsoft Excel
Online Research
Problem-Solving
Research
Communication
Time Management
Data Analysis
Identify and develop new business opportunities and potential customers.
Maintain and strengthen relationships with existing customers.
Promote and sell IT solutions, products, and services, including servers, workstations, laptops, storage, networking equipment, firewalls, CCTV, access control systems, software licences, IT infrastructure, fibre optic cabling, and managed services.
...
Identify and develop new business opportunities and potential customers.
Maintain and strengthen relationships with existing customers.
Promote and sell IT solutions, products, and services, including servers, workstations, laptops, storage, networking equipment, firewalls, CCTV, access control systems, software licences, IT infrastructure, fibre optic cabling, and managed services.
...