Oversee daily IT operations including network infrastructure, server management, cybersecurity, backup systems, and user support.
Manage and support the deployment and integration of copier/MFP devices with enterprise software solutions such as document management systems, print servers, and cloud platforms.
Work closely with the technical service and sales teams to provide IT-related support for device installations, software configurations, and network setups at customer sites.
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Provide Information, Respond to Complaints and Answer to customer Queries in a timely and accurate way, via phone, email, social media, and WhatsApp
Identify customer needs and help customers to use specific features, providing information about product special offering and ensuring positive service experience and customer satisfaction.
Analyse, report product malfunctions and escalate issues to relevant internal teams. (For example: by testing different scenarios or impersonating users)
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At Boolland, we build Shopify eCommerce websites and modern web experiences for brands across Southeast Asia. We're hiring a Shopify Web Frontend Developer Intern to work directly on live storefronts — not throwaway side projects.