Ensure timely and accurate processing of all service contracts, orders, invoicing by performing timely housekeeping activities in SAP CRM
Manage billing plans, ensuring all invoices, proforma invoices are accurately prepared and closed within designated timelines to maintain financial accuracy and customer satisfaction
Investigate and resolve errors or discrepancies in orders or data especially with regards to errors for released orders, during housekeeping activities, communicating with relevant stakeholders to resolve issues promptly
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Manage customer and internal stakeholder queries, especially Sales and Project Managers, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Collaborate and communicate across functional teams such as Sales, Finance, distribution, and manufacturing to support customer or project requirements while adhering to the standard work and guidelines given.
Investigate and resolve order-related issues and customer disputes, including the processing of credit and debit notes.
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To have strong order management or supply chain knowledge in SAP dealing with project order / milestone processing, customer complaints, and returns with experience of 4-5 years.
Bring more to life.
It would be a plus if you also possess previous experience in:
To train Associate Relationship Managers on Wealth Solutions knowledge & tools
To organise regular updates to ARMs on market updates, opportunities, and risks in all related asset classes.
To work closely with Sales Team Managers, Branch Managers, Cluster Heads and various Wealth teams to provide Investment strategies & solutions to RMs
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Perform Email Triage as needed, containing enquiries, orders & complaints
Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
Execute and manage order processing transaction accurately and promptly
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Bachelor’s degree in electrical engineering or an equivalent discipline.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Bachelor’s degree in electrical engineering or an equivalent discipline.
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Demonstrate in-depth disease, treatment, indication and brand knowledge (including patient pathway, stakeholder mapping) to enable impactful discussion with customers on demand, ensuring service standard are met based on HQ marketing guideline
Facilitate speaker programs and peer-to-peer clinical experience sharing programs; conduct educational talks to physician groups, and other healthcare stakeholders (e.g. pharmacists, nurses) for product education updates and with HCPs
Collaborate closely with cross-functional teams, including Professional Sales Representatives, in customer engagement to ensure customers’ information needs are addressed timely
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As a Network Security Engineer (Firewall) you will work in a team focused on network-security related services. The primary focus of a network-security engineer is technical.
You would be responsible for implementing and operating network-security related services together with other members of your team. These tasks include security policy implementation on firewall devices, lifecycle-management, participation in firewall upgrades and changes related to the infrastructure.
Administration of Firewall, Site to Site VPN and SSL Interception environment
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