Serve as the primary point of contact forcustomers by managing inquiries received via the mailbox, providing timelysupport and responses to ensure all customer requests are fulfilled within theagreed service level agreement (SLA) timeframes.
Handle customer service request, includingroutine calibration, installation, breakdown accurately and efficiently,maintaining high standards and clear communication
Assist in managing customer accounts, includingproviding copies of invoices, certificate, documents and follow-upcommunications
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Serve as primary contact for FI/CO-related incidents, service requests, and problem resolution.
Coordinate with other SAP functional teams (e.g., MM, SD, VMS, Warranty) and non-SAP teams to resolve cross-module and cross-system issues.
Delivery of workable solution, with primary focus on SAP Finance and Controlling (FICO), and integration with other modules, to meet finance users’ business requirements.
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We are looking for motivated and result-oriented E-Commerce Sales Specialist. This individual will be reporting to Managing Director and will be responsible for Agaatt Outlet store in Shopee & other marketplaces, oversee and manage daily operations, customer service, marketing, deliveries, etc. This role requires strong interpersonal skills, strategic mindset, and ability to drive sales through effective channel.
Drive delivery-partner onboarding and activation through outbound calls, SMS, and follow-ups with prospective partners.
Manage end-to-end onboarding at the physical counter, including document verification, payment validation, account activation, and onboarding materials.
Achieve daily and weekly activation targets while maintaining operational quality and compliance.
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Analyse, track and optimize on an ongoing basis effective benchmarks for measuring the campaigns performance including keyword/placement bids, account daily/monthly budget caps, impression share, quality score, CTR, conversion rate and other important metrics and proactively make strategic recommendations to meet campaign goals and improve performance.
Communicate with internal stake holders on project development, timelines, and results. Work closely with the other team members to meet goals.
Monitor and administer analytics dashboards and key reporting MIS tools and regularly make recommendations for improving the data available.
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Build monitor and optimise Ecommerce campaigns across Facebook, Google, Shopee, Lazada and other Ecommerce platforms
Ensure campaigns are set-up according to best practices and brief, drive maximum efficiency and optimum performance in campaign set-up, optimizations, budget/spend management, etc.
Maintain reporting, analyze performance, and develop action plans
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Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
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Supervise general ledger activities and analysis inclusive of period end financial close responsibilities for the AP for clusters countries within the APJ region.
Manage across General Ledger and other AtR sub-process activities
Ensure that all transactions are correctly reflected in the ledger on a country basis.
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Provide general ledger support and analysis inclusive of period end financial close responsibilities for the assigned markets.
Provide support across General Ledger and other AtR sub-process activities.
Maintain an accurate and current accounting ledger which reflects the country's transactional reality through timely posting of all required items.
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Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan.
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You will identify sources of operational friction across the product organisation through discovery conversations with product managers and engineers and assess which processes are repetitive and structured enough to automate.
You will build and maintain automation tooling - scripts, integrations, and lightweight internal tools that removes manual overhead from product workflows
You will own the technical integrity of the data and knowledge systems that Product Ops relies on - defining data schemas and field-level specifications, building validation and monitoring tooling, and diagnosing system-level problems at source rather than escalating symptoms.
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Gather Requirements: Collaborate with clients to understand their warehouse management needs and gather detailed requirements for the WMS software implementation.
Software Configuration: Configure the WMS software according to the client's requirements, including defining warehouse layouts, product catalog, order processing rules, inventory management settings, and other relevant parameters.
System Integration: Collaborate with internal technical team to ensure seamless integration of the WMS software with other external systems such as Accounting System, ERP, Transportation Management and/or marketplace platforms such as Shopee/Lazada.
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Working with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
Performing field service tasks, identifying technical issues, and performing analysis through remote or on-site activity in service categories and products.
Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment are available and of appropriate quality for service activities.
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Provide support to client by managing client financial reporting from uploading actuals and forecast into Adaptive till publication of variance reporting into My Vantage.
Creates variance analysis reports and financial models.
Support finance dedicated team on real-time financial performance monitoring during month end closing.
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