Develop initiatives that strengthen customer and partner engagement across offline channels as per overall channel & brand strategy.
Develop activation calendars based on channel specific objectives and support to track PE Comm budget spends by brand, channel and segment for marketing function.
Roll-out new retail initiatives in the partner stores.
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Serve as the Single Point of Contact (SPOC) for customers, ensuring clear, timely, and professional communication managing the import flows, Global Corporate Accounts (GCA), Global Distribution Center (GDC) and other order trends as and when required by the business.
Build strong relationships by anticipating customer needs and providing proactive updates on orders and shipments.
Receive and process customer orders/POs accurately in the system and maintain regular updates (Sales Order Creation) on timely manner.
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Performing AP invoice processing for PO invoices, non-PO invoices and tax withholding.
Perform monthly reconciliation for vendor, payment, and bank.
Handle the end-to-end processing of travel and expenses claim (T&E), verifying receipts and supporting documentation is compliant with local country T&E policy.
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Serve as the primary point of contact for overseas clients, expertly managing end-to-end order processing, optimizing international shipping logistics, and ensuring exceptional customer satisfaction and retention.
Analyze overseas customer forecasts and inventory levels to develop strategic shipping plans, optimizing data processing to ensure seamless supply chain operations.
Act as the primary point of contact for international clients, professionally resolving inquiries, processing sample requests, and addressing customer concerns with a focus on retention and satisfaction.
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You are responsible to manage and maintain all financial related matters for Customer Experience Division (CXD) and to prepare and analyse the financial statements, forecast and cost analysis.
You establish the financial reporting process and work with all the departments within CXD to compile and report accurate, valid and precise financial data, in a timely manner.
You track, monitor and manage divisional expenditure, budget utilization, forecast computation in accordance with approved budget.
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Prepare and complete permit applications for various operations across different regions, ensuring accuracy and compliance with regulatory standards.
Collect, compile, and organize all necessary documentation required for permit submissions.
Coordinate timely submission of permit applications to relevant government/regulatory agencies, serving as the primary point of contact to follow up and expedite approvals.
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This role is responsible for supporting end-to-end sales and service operations activities for the Malaysia Medical Technology business, ensuring accurate coordination, process compliance, timely execution and proper documentation across commercial, service, tender, inventory and customer support activities. The position works closely with Sales, Service, Logistics, Finance, Compliance and regional support teams to coordinate customer requests, quotations, contracts, service dispatching, tenders and internal processes accurately and efficiently. The incumbent is expected to work with minimal supervision, follow established processes, escalate issues when required, support system adoption and contribute to practical improvements in daily sales and service operations.
MarTech Stack Ownership: Act as the Subject Matter Expert (SME) for key marketing platforms (CDP, CRM, Marketing Automation), overseeing platform health, licensing, and integration status.
Own marketing tracking for the ZUS app and web by setting tracking standards and working with Engineering to implement and maintain key events.
Maintain and optimize paid media conversion signals and integrations (e.g., Meta/Google), ensuring conversion mapping is correct and regularly reconciling platform-reported performance against internal outcomes.
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Manage end-to-end reverse logistics operations, including defective-part collection, return flows, reverse hub management, and refurbishment execution across AP markets.
Monitor and drive performance of repair and refurbishment vendors against service, quality, turnaround time, repair yield, and cost KPIs.
Control reverse inventory, aging stock, and material disposition activities to maximize recovery value and minimize excess inventory.
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Received customer Purchase Order or Signed Quotation. Check the SKU number, pricing, transport loading for the order and also Required Delivery Date. Key in the sales order / confirm order from eShop system and send order confirmation to customer.
Calculate the truck/ container load vs the quantity ordered. Advice customer if it is not a full load/ exceeded full load.
Raise Credit Release in SharePoint system and follow up until it is unblocked.
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We are looking for an experienced Integration Developer specializing in the MuleSoft Anypoint Platform to join our team. In this role, you will lead the design, development, and delivery of enterprise integration solutions — from building APIs to customizing the platform to meet business requirements. You will work closely with cross-functional teams to understand integration needs, deliver scalable and secure interfaces, and help establish integration best practices, standards, and governance across the organization.
KEY RESPONSIBILITIES:
• Design, develop, test, and maintain enterprise integration solutions using the MuleSoft Anypoint Platform, including APIs, connectors, and DataWeave transformations.
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