Effectively manages technicians and advisors, to ensure team objectives are being carried out
Displays extensive working knowledge of industry standards and practices, including product details and company services offered
Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaint quickly and professionally...
Conduct and provide assistance in field service activities for various types of air compressors, including start-ups, overhauls/repairs, maintenance, and troubleshooting.
Provide troubleshooting and technical support to channel partners and customers across Malaysia under the guidance of senior engineers or technical advisors from international
Follow up on customers’ warranty claims and provide support in resolving issues and/or recommending suitable solutions....