Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Infrastructure Collaboration: Work within the technical team to administer and maintain GNU/Linux operating systems and virtualized/containerized environments (OpenVZ, KVM, Docker, etc).
At Xtremax, we are looking for an experienced IT Service Desk & End-User Support Manager to lead enterprise helpdesk and end-user IT support operations. You will be responsible for delivering responsive, reliable and user-centred support while driving service quality, operational efficiency and continual improvement.
Maintain advanced technical and business knowledge of communication/surveillance systems to ensure ongoing support for the production Surveillance Platform and its dependent applications.