Provide administrative and clerical support to the sales team, including handling calls and enquiries from purchasers, sales agents, financial institutions, and solicitors.
The Support Lead plays a crucial role in enhancing customer satisfaction by executing continuous improvement initiatives and providing expert technical assistance. This position is responsible for leading efforts in troubleshooting complex issues, conducting root cause analyses, and implementing preventive measures to enhance the overall support process. The Support Lead will also play a pivotal role in mentoring team members, ensuring high-quality service delivery and operational excellence.