Respond to technical support enquiries from end-users of OpenWeather services via the Salesforce Service Cloud platform (including individual developers, company representatives, researchers, and others).
Advise customers on correct methods and best practices for working with weather and agricultural APIs, billing, and additional related topics.
Provide personalised attention to high-priority cases, ensuring accurate and timely technical guidance and product support.
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Provide customers with on-site guidance and training for product trials, help customers solve technical problems, become a technical communication bridge between customers and the company, and maintain good customer relations.
Cooperate with the sales team to identify business opportunities, provide solutions and after-sales technical support.
Responsible for the preparation of project proposals, bids, test reports, implementation plans and other technical documents.
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Provide L2 technical support for production and non-production environments, with strong hands-on experience in Linux, Oracle Database, and Shell Scripting.
Monitor the health and performance of applications, servers, databases, and infrastructure using enterprise monitoring tools.
Investigate, troubleshoot, and resolve issues across applications, middleware, databases, networks, and operating systems.
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Maintaining an excellent knowledge of Circle’s product suite and the field of cardiovascular imaging.
Remote technical support to solve customer questions, including analyzing, categorizing and prioritizing customer issues, to understand customer infrastructure, and to provide recommendations for dealing with performance, system capacity and business continuity issues.
Seek to ensure escalated pre-and-post sales situations are handled promptly and consistently.
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