Lead and mentor the IT Support Team to ensure high-quality service delivery.
Assign and prioritize support tasks and projects to team members.
Collaborate with infrastructure, systems, and application teams to resolve issues related to ERP, domain servers, networks, WMS, MRP, and other group IT systems.
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• Ability to install, configure, troubleshoot, and resolve issues with PCs, operating systems, workstations, laptop hardware/software, printers, door access, and CCTV both on-site and remotely.
• Administration, planning, support, and installation of Windows-based systems and some Linux machines.
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