Candidates should possess strong Technical Support and Troubleshooting skills to diagnose and resolve system issues effectively.
Candidates should possess solid Analytical Skills to identify root causes, interpret technical information, and propose practical solutions.
Candidates should possess Customer Support and Customer Service skills to communicate clearly, manage expectations, and ensure positive user experiences.
...
Provide first and second-level technical support to end-users on Apple (macOS, iPadOS) and Windows operating systems, including hardware, software, and connectivity issues.
Troubleshoot and resolve hardware and software problems related to laptops, desktops, tablets, printers, and peripherals for both Apple and Windows environments.
Install, configure, and maintain Apple and Windows operating systems, applications, and software updates.
...
Run activity : handle and manage system alerts until resolution and process user 's requests (analyze and debug)
Participate to projects and develop, maintain, and optimize scripts and SQL databases, ensuring data integrity of reconciliation applications.
Troubleshoot infrastructure middleware components such as FTP servers and MQ messaging services and correspond with the infrastructure providers for fixes or incidents.
...