Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
Effectively troubleshoot and resolve customer issues, demonstrating strong problem-solving skills and a patient, empathetic approach.
Proactively identify opportunities to enhance the customer experience and escalate complex issues to the appropriate departments when necessary.
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Provide technical support for IT products, such as but not limited to, computer hardware and software, network equipment, Windows operating systems and applications, network protocols and services, mobile devices, cloud-based applications
Understand customer’s requirements and ensure that technical issues are attended and resolved professionally & promptly.
Provide technical support for IT products, such as but not limited to, computer hardware and software, network equipment, Windows operating systems and applications, network protocols and services, mobile devices, cloud-based applications
Understand customer’s requirements and ensure that technical issues are attended and resolved professionally & promptly.
Check equipment and operating systems and correct wherever necessary.
Recognize and correct potential equipment failure or unsafe conditions and communicate with the Food Quality Manager.
Perform preventive maintenance and calibration per defined interval/schedule for all equipment: Grill, Fryer, Heat Treat Machine, McCafe machine, Ice Machine, Beverage Touch Tower, etc.
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