Handle walk-in, incoming call and email enquiries from the sales force, demonstrating excellent customer service skills to meet and exceed customer expectations.
Follow up on and resolve complaints, ensuring satisfactory closure within the agreed service standards.
Work closely with team members and leaders to achieve quality outcomes and productivity targets.
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Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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Candidates should possess strong Project Engineering and Electrical Engineering skills for designing, implementing, and troubleshooting IoT systems and related hardware.
Knowledge of HVAC systems is an added advantage.
Candidates should possess Project Management and Project Planning skills to manage scopes, schedules, resources, and risk throughout the project lifecycle.
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Candidates should possess strong Project Engineering and Electrical Engineering skills for designing, implementing, and troubleshooting IoT systems and related hardware.
Knowledge of HVAC systems is an added advantage.
Candidates should possess Project Management and Project Planning skills to manage scopes, schedules, resources, and risk throughout the project lifecycle.
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Responsible for the technical analysis, specification, implementation, maintenance and service improvement of site infrastructure, site security and production systems
Ensure the continuous assurance, support and optimization of systems, applications and processes in the site infrastructure / site security and production environment
Responsible for planning, coordinating, supporting and documenting services and rollout scenarios for site infrastructure / site security and production based on current company standards
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Team leadership by manage and mentor the networking pre-sales team, overseeing resource allocation, workload distribution, and technical enablement to ensure peak departmental productivity.
Technical strategy, serve as the Subject Matter Expert (SME) for high-complexity enterprise and Data Center networking, providing consultative services and high-level architectural design.
Solution Design & BOM. Oversee the preparation of comprehensive technical proposals, accurate Bill of Materials (BOM), and sophisticated solution architectures for large-scale projects and public sector tenders.
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Responsible to provide post-sale technical support for CAD/CAM/CAE and end-to-end network solutions represented by the company from design to manufacturing. Develop, prepare and conduct supports, trainings, and other related post-sale activities for onboard customers.
Strong technical support skills, including troubleshooting application issues, user support, and incident resolution.
Experience with software development or application customization, including basic programming, scripting, or configuration.
Background in Electrical Engineering and/or Mechanical Engineering, with the ability to understand system interfaces and hardware–software interactions.
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