Record and monitor station quality anomalies, customer complaints, and claims disputes; establish issue ledgers, follow up on corrective actions, conduct re-inspections, and ensure full problem closure.
Compile quality control data on a daily, weekly, and monthly basis; prepare reports, review recurring issues, and provide optimization recommendations to reduce complaints and assessment deductions.
Deliver basic operational and quality control training to station staff; assist with new station opening inspections; ensure compliance with headquarters’ quality control requirements.
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Monitor and drive key operational KPIs related to network and last-mile performance (e.g. on-time delivery, pickup timeliness, signed rate, warehouse retention rate, inbound/outbound timeliness, parcel loss rate).
Prepare daily, weekly, and monthly performance reports; analyze root causes and conduct review sessions with regional teams.
Travel to regional branches to guide branch managers on KPI logic, calculation methods, and improvement plans to ensure target achievement.
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PELUANG PEKERJAAN SEBAGAI COURIER UNTUK PENGHANTARAN BARANG J&T EXPRESS BAGI HUB SUNGAI RASAU SHAH ALAM. JIKA BERMINAT, BOLEH TERUS WHATSAPP/HUBUNGI KAMI SEPERTI NOMBOR YANG TERTERA DI BAWAH:
PELUANG PEKERJAAN SEBAGAI COURIER UNTUK PENGHANTARAN BARANG J&T EXPRESS BAGI HUB SUNGAI RASAU SHAH ALAM. JIKA BERMINAT, BOLEH TERUS WHATSAPP/HUBUNGI KAMI SEPERTI NOMBOR YANG TERTERA DI BAWAH:
Receiving of parcels in gunny bags or pallets and ensure that quantities received tally with delivery orders
Operate and monitor the sorting machine to ensure accurate induction of parcels. Sort packages based on predefined criteria such as size, destination, and priority.
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