Responsible for quality compliance duties relating to customer complaints, including but not limited to preliminary classification of complaints, customer and product follow ups, maintaining investigation records and all other supporting documentations, and assign additional actions as necessary to close complaint.
Ensures complaints are processed thoroughly and timely in compliance with departmental procedures and metrics.
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Inspect at every stage of manufacturing for compliance with NOV / customer specification.
The authority to accept, reject, and to place on hold any item or operation where conformance to drawing, specification, contract and/or purchase order is not in compliance with NOV / customer specifications.
Assure that he/ she is present when inspections are required. This includes in-house area as well as vendor facilities.
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Assist in ensuring compliance with GLP, GMP, HACCP, FSSC, and Halal standards and requirements.
Conduct physical, chemical, and/or microbiological testing of incoming materials, in-process materials, and finished products in accordance with established SOPs and work instructions (WI).
Ensure all QA findings and results are accurately recorded in the relevant forms and checklists.
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