Manage end-to-end order operations, including sales, returns, samples, demos, equipment, and platform orders, ensuring accurate processing, validation, fulfillment, modification, and closure in compliance with internal policies, business rules, SLAs, and regulatory requirements.
Monitor order status throughout the order-to-delivery cycle, proactively managing backorders, delivery issues, stock availability, pricing updates, and order-related exceptions to ensure timely resolution.
Coordinate with third-party warehouses, forwarders, wholesalers, pharmacies, sales teams, and internal stakeholders to ensure seamless order fulfillment and delivery execution.
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Customer recovery and problem resolution, with a focus on customer listening, empathy, and meaningful resolution that inspires customer loyalty. Drive positive results for customer & partner experience and customer retention
Drive customer recovery across all products, services, and customer support scenarios such as M365, Azure, Windows, networking etc., Specialization may occur based on expertise and business need.
Advocate for the best resolution possible for the customer while balancing Microsoft policy and interests through exception management.
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