• Welcome customers and provide excellent customer service.• Understand customer concerns and explain service recommendations clearly.• Prepare and manage repair orders using the Dealer Management System (DMS).• Coordinate with technicians to ensure timely completion of vehicle repairs.• Keep customers updated on repair progress and vehicle collection.• Schedule service appointments and ensure smooth workshop operations.• Promote maintenance packages, accessories, and other aftersales services.• Handle customer enquiries and complaints professionally.• Ensure accurate documentation, invoicing, and warranty-related processes.• Maintain high customer satisfaction and follow dealership SOPs。
At Mercedes-Benz, we don’t just build cars, we create great software. We develop tomorrow’s mobility together in our product lines, pushing the digitization of the Mercedes-Benz Group AG forward. As a tech company, we are agile, innovative, and always keep our finger on the pulse of change. This is why inner source, FOSS, secure code, DevOps, infrastructure as code (IaC), data analytics, artificial intelligence, and many more are core components of our daily work.
IT is our passion, and we move toward a bright future, sometimes quickly, sometimes creatively but always together.
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Interact with customers face to face to receive and process all of Ria’s products such as money transfers, money orders, selling and buying foreign currency.
Accurately verify or enter the customer’s information on our systems.
Courteously assist customers with various inquiries such as questions about our services, service cancellations or other Ria locations.
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Develop accurate store sales forecasts for each calendar month and year, aligning closely with the projections set by the Head Office Sales and Marketing team.
Track daily sales performance and actively engage the store team to meet or exceed forecasted targets.
Conduct ongoing, detailed analysis of key competitors within the area. Provide the Head Office with accurate and timely updates on exchange rates, service charges, promotions, product offerings, and other relevant market intelligence.
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