• Welcome customers and provide excellent customer service.• Understand customer concerns and explain service recommendations clearly.• Prepare and manage repair orders using the Dealer Management System (DMS).• Coordinate with technicians to ensure timely completion of vehicle repairs.• Keep customers updated on repair progress and vehicle collection.• Schedule service appointments and ensure smooth workshop operations.• Promote maintenance packages, accessories, and other aftersales services.• Handle customer enquiries and complaints professionally.• Ensure accurate documentation, invoicing, and warranty-related processes.• Maintain high customer satisfaction and follow dealership SOPs。
At Mercedes-Benz, we don’t just build cars, we create great software. We develop tomorrow’s mobility together in our product lines, pushing the digitization of the Mercedes-Benz Group AG forward. As a tech company, we are agile, innovative, and always keep our finger on the pulse of change. This is why inner source, FOSS, secure code, DevOps, infrastructure as code (IaC), data analytics, artificial intelligence, and many more are core components of our daily work.
IT is our passion, and we move toward a bright future, sometimes quickly, sometimes creatively but always together.
...
Develop accurate store sales forecasts for each calendar month and year, aligning closely with the projections set by the Head Office Sales and Marketing team.
Track daily sales performance and actively engage the store team to meet or exceed forecasted targets.
Conduct ongoing, detailed analysis of key competitors within the area. Provide the Head Office with accurate and timely updates on exchange rates, service charges, promotions, product offerings, and other relevant market intelligence.
...
We are looking for a Tech Support Lead to take the next step from being a strong individual contributor into leading day-to-day technical support. This is a hands-on role, not a management position: you are not a developer, but you can read code, trace it through a system, identify the root cause of a bug, and make a simple, low-risk fix yourself when appropriate. For anything beyond a simple fix, you partner closely with the development team to drive issues to a permanent resolution. You are comfortable using AI-assisted tools to speed up investigation, debugging, and documentation. Alongside the technical work, you act as the point person for your support team, guiding less experienced teammates and helping raise the overall standard of how issues get investigated and closed.