Lead the delivery of all FM services (helpdesk, reception, cleaning, pest control, indoor plants, mailroom, stationery, pantry, general maintenance, MAC and events).
Act as single point of contact to stakeholders (REFS, HSE, Legal, Finance, Business) for all FM matters, audits and inspections.
Manage FM budget, forecasts and cost control, review and approve FM-related quotations and invoices.
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Monitor and optimize technician utilization, workshop capacity, and overall operational productivity to ensure efficient workflow and service delivery.
Coordinate and oversee all vehicles undergoing service or repair, including job allocation, work prioritization, and progress monitoring.
Liaise closely with Service Advisors to provide accurate updates on repair status, estimated completion times, and any additional work requirements.
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Serve as the first point of contact for walk-in customers, delivering professional, courteous, and efficient service while addressing inquiries promptly and accurately.
Build and maintain strong customer relationships through proactive follow-ups via phone calls, emails, and approved communication channels to ensure customer satisfaction and retention.
Manage administrative functions, including preparing quotations, issuing receipts, processing policy-related documentation, and monitoring daily collections and records.
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Monitor and optimize technician utilization, workshop capacity, and overall operational productivity to ensure efficient workflow and service delivery.
Coordinate and oversee all vehicles undergoing service or repair, including job allocation, work prioritization, and progress monitoring.
Liaise closely with Service Advisors to provide accurate updates on repair status, estimated completion times, and any additional work requirements.
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Oversee, troubleshoot, and supervise all M&E systems, including HVAC, electrical, plumbing, fire protection, security systems, and general building upkeep.
Conduct routine inspections and ensure timely rectification of defects.
Lead and support CBRE’s on-site team consisting of 1 technician and 1 receptionist.
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