Define and understand end-to-end Joy@Work (Company & Indi) customer journey in driving Joy@Work portfolio growth.
Manages overall IT solution implementation plan (i.e. development, testing) and responsible for the end delivery of change of request (CRs) pertaining to all Retail Banking application software/ technology projects associated with Joy@Work to ensure that the software/ technology delivers the desired business functionality to the required quality in compliance to the Bank’s business rules & operational process as well as statutory & regulatory obligations.
Work closely with respective internal & external stakeholders to create a segment stickiness & value proposition by growing the customer product holding (i.e. end to end process from acquisition till fulfilment stage) as well as to drive acquisition & portfolio growth
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Advises and partners with functional / departmental Managers and below clients on multiple aspects of HR, including but not limited to, HR best practices, policies, procedures and regulation, communication and change management initiatives, and other programs that support the business in achievng its objectives.
Responsible for relevant key HR metrics for his/her client area and works with manager to dive to root cause and develop and execute appropriate follow-up actions where needed
Building trustful cooperation with the stakeholders including obtaining approval on new hires and terminations.
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