A BPO (Business Process Outsourcing) Quality Assurance Manager plays a critical role in ensuring that the services provided by the BPO company meet or exceed client expectations and industry standards. The job description typically includes a range of responsibilities aimed at maintaining and improving service quality. Here's a comprehensive outline of what such a role may entail:
As a Senior Operations Manager in our BPO company, you will be responsible for overseeing day-to-day operations, managing teams, and ensuring high-quality service delivery to meet client expectations. Your role involves optimizing processes, driving performance improvements, and fostering a culture of operational excellence.
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- Manage full set of accounts following accounting principles.
- Assist in tax computation
- Ensure timely closing of monthly and yearly management accounts for management review.
- Invoicing and tracking of account receivables.
- Any other relevant duties as assigned from time to time
Job Requirements
- Possess at least a Diploma in Accounting or professional qualification (ACCA/CIMA/CA/CPA).
- Min 1-3 years of relevant working experience.
- In-depth knowledge of accounting and corporate finance principles and procedures.
- Good knowledge of accounting software
- Attention to detail and confidentiality
- Receive all incoming goods.
- Stick barcode.
- Ensure proper storage and organization of inventory.
- Conduct regular stock counts and maintain accurate records of stock levels.
- Responsible to collect goods.
Our client is the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
Job Description
This is a strategic customer-facing role responsible for platform adoption success achieved by driving adoption efforts and building strong customer relationships. You will be a trusted advisor and thought-leader responsible for helping customers realize business outcomes through understanding their business challenges, priorities, and needs. This is a high-touch role, where you will manage customers across theatre.
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Accounting assistants record and report ticketing accounting situations to the accountant they work with, verify deposits and prepare daily reports and income. They arrange authorised refund vouchers, maintain the returned check accounts and communicate with ticketing managers concerning any ticketing systems issues.