Work closely with cross-functional teams to ensure timely responses to customers and effective problem resolution using 8D, 5 Why, and Root Cause Corrective Action (RCCA) methodologies.
Handle customer complaints and follow up on the implementation of Corrective and Preventive Actions (CAPA) at the Penang JV site.
Provide support for customer inquiries, Failure Analysis (FA), Engineering Deviation Notifications (EDNC), and other quality-related matters.
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Managing the Finance Department for the company with 3 subordinates
Take charge of all aspects of the manufacturing subsidiary including management reporting, cashflow management, AP, AR and internal controls for the company
Develop, implement, and maintain quality assurance policies, inspection processes, and quality control standards for materials, components, and finished products.
Lead, coach, and support the QA team by assigning responsibilities, monitoring performance, and driving continuous improvement initiatives.
Plan and conduct internal audits, inspections, and quality reviews to identify improvement opportunities and ensure compliance with quality requirements.
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Support customer master data creation and maintenance activities in Oracle Cloud.
Perform customer master new creation and change activities, ensuring all 8 key mandatory fields are accurately completed and maintained in compliance with internal control requirements.
Identify incomplete or inconsistent records and escalate to senior team members for resolution.
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Assist company and employees on health and safety legislation and compliance.
Assist in development and implementation of company EHS policies, plans and professional standards, meeting any changes to legal or operational requirements.
Assist with the implementation of EHS System and drive improvements by participating and co-leading EHS Teams.
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Responsible for representing the service solution to customers and at field events such as troubleshooting, repair, modification, calibration, verification, etc.
Preventive Maintenance / Calibration for all level equipment
Management of product sustaining activities which include driving product performance improvement (yield, test time, quality, etc.) and cost reduction.
Manage the introduction of new products (NPI) and their ramp to volume manufacturing.
Work with the Manufacturing, Design, Quality, and Failure Analysis teams in the disposition of product excursions and manage cases through a material review board.
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Job Title : Data Automation Engineer (AI & Computer Vision) – Contract
Job Summary: We are looking for a specialized Data Automation Engineer under SIP process engineering department to spearhead advanced defect analysis projects. You will be responsible for developing and deploying real-time automation systems that utilize AI/ML and Computer Vision to identify production defects and manage Quality Discrepancy Notification (QDN) lot containment. This is a critical role aimed at achieving "zero-defect" manufacturing through intelligent, hands-off data orchestration.
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Experienced Customer Service Representative (Rotational Shift) to join our team based in Bayan Lepas, Penang .
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At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented and proactive Customer Service Officer (Afternoon Shift) to join our team based in Bayan Lepas, Penang .
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