User Support: Deliver L1 technical assistance across service desk, email, phone, chat, and onsite channels.
Ticket Management: Log, classify, prioritize, update, and resolve incidents and service requests in ITSM systems (e.g., ServiceNow, Jira).
Endpoint & App Troubleshooting: Resolve issues across Windows 10/11 desktops, Microsoft 365, printers, peripherals, and standard line-of-business software.
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Develop and drive HR strategies, policies and initiatives that support the organisation’s strategic objectives and workforce needs.
Lead manpower planning, workforce budgeting and cost management to ensure effective deployment of human resources.
Oversee the full spectrum of HR operations, including recruitment and selection, onboarding, contract renewal, payroll, compensation and benefits, employee engagement and offboarding.
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