Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
Assist customers in resolving service issues, complaints and claims compensation promptly.
Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands.
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Assist in the implementation of Occupational Health & Safety requirements at site;
Adhere to the safety and health’s rules and procedures, as well as relevant policies and work instructions to ensure compliance to the environmental requirements;
Ensure all workers are wearing PPE (personal protective equipment);
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Prepare accurate quotations and tender submissions for interior design and fit-out projects.
Advise on suitable and effective strategies, methodologies, and best practices in tender pricing.
Responsible for verifying and cost-controlling all suppliers, subcontractors, workers, and related parties, including project claims and expenses within the approved budget.
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Commit to and manage the project schedule upon award, overseeing all contract department functions including budgeting, sourcing, finalizing supplier and contractor pricing, executing all required procurement, ensuring timely deliveries, and maintaining quality control.
Develop and advise on effective tender pricing strategies, skills, and methods.
Prepare pre-project budgets and comprehensive tender documentation.
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Financial Planning and Analysis: Develop and manage financial models, budgets, and forecasts to provide valuable insights into the company's financial performance and support strategic decision-making.
Financial Reporting: Prepare accurate and timely financial reports, including monthly, quarterly, and annual financial statements, for management and stakeholders.
Cost Control: Monitor project expenses, analyze cost variances, and implement cost-saving strategies to maximize profitability without compromising quality.
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Operations Oversight: Manage day-to-day activities, traffic flow, and facility maintenance for Carpark Complex and Carpark Building, ensure smooth department operations, adherence to SOP, KPIs and department policies.
Financial Management: Monitor occupancy data, track revenue, and verify daily cash or digital collections. To provide suggestions in improving management system to maximize usage and income.
Staff Leadership: Supervise, schedule, and train Parking and Strata Properties Admin, Technical team, Operation Team or support teams.
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