At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Develop and maintain a comprehensive understanding of each client’s contractual framework, including SLA/SLO commitments, service scope, commercial model, stakeholders, operating environment, and cost structure.
Own end-to-end SLA and SLO performance across the managed service portfolio.
Lead proactive root cause analysis and Service Improvement Plans.
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This Customer Service Executive position will support the calibration work and work closely with the Sales Team on customer inquiry and related documentation to be completed.
- Managing 3rd party sub-contract in handling the calibration work by taking quotation, issuing PO and manage & coordinate the scheduling for delivery.
- Preparation of quotations to client & purchase order to vendors
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To be fully conversant with monthly/daily sales performance and assist the executive to ensure maximum results for the business is achieved.
To assist the Executive in ensuring that standards of customer service and gift items production are consistently high and that the agreed standards are maintained, regularly checked and monitored.
To ensure all stock & cash/credit card handling procedures are adhered to at all times and any discrepancies identified are fully investigated with appropriate action taken.
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Be a World Class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
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Lead and motivate sales team to achieve store and personal targets.
Encourage team to engage customers on regular basis to provide excellent service to maximize product sales.
Oversee full spectrum of outlet operation - manpower management, arrangement of monthly work schedule, organize workflow, ensure staffs understand their job responsibilities and duties.
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Search for and contact suppliers of structural components and parts for specific projects, arrange documentation, technical support, request quotes, order samples, and manage small batch production.
Develop project procurement plans based on project requirements and track procurement progress.
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