Promotions & Upselling: Promotes spa treatments, packages, and retail products and upselling services to maximize guest satisfaction and revenue. Provides information on special offers and membership programs to encourage repeat visits and loyalty.
Basic knowledge of spa services, treatments, and wellness practices is preferred.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Receptionist, you will be the first point of contact for all guests visiting the spa. Your role also involves coordinating with therapists and maintaining the cleanliness and ambiance of the reception area. As a Spa Receptionist , you’re not just providing administrative support to ensure seamless spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Service & Commercial Focus: Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.
Prior hospitality experience and fluency in English (for translation tasks) are advantageous.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will maximise revenue by actively converting enquiries into confirmed bookings, ensuring profitability for the Hotel. You will develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire Commercial and Front Office teams. As a Reservations Agent , you’re not just helping manage the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Supervise and develop the team: Train, schedule, and supervise purchasing and receiving clerks, providing guidance and support to ensure high performance
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for executing sourcing strategies, including supplier selection, evaluation and management, and negotiating contract terms to ensure cost-effectiveness and supply chain stability. As a Purchasing Executive (Contract) , you’re not just supporting the procurement and inventory management process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Ledger Management: Adjust general ledger accounts and maintain supporting documentation
Open to Malaysian and possess legal working rights in Malaysia.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Your role encompasses daily journals and includes (but is not limited to) inventory, month-end processes, balance sheet reconciliations, and other administrative duties. As a Finance Executive (GL), you’re not just responsible for the bookkeeping phase of the Finance department – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Food Safety Regulations: Ensuring that all food safety standards are met.
Must possess legal working right in Malaysia
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As an Outlet Captain , you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Innovation & Energy: Bring enthusiasm and creativity to every session, inspiring guests to pursue their wellness goals.
Open to Malaysian and possess legal working rights in Malaysia
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for delivering high-quality fitness classes and personal training sessions that engage, inspire, and motivate hotel guests and club members. You will oversee the proper use of fitness equipment, demonstrate exercises, and ensure all safety guidelines are followed. As a Sports Instructor , you’re not just delivering high-quality fitness sessions and promoting wellness – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Documentation: Maintain accurate logs of guest interactions and update guest profiles for future personalization.
Must possess legal and valid working rights in Malaysia.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As a Communications Centre Agent , you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing
Applicant must posses legal and valid working rights in Malaysia.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for overseeing the day-to-day operations of the hotel’s recreational facilities, including pools, fitness centers, sports areas, and children’s activities. You will lead the recreation team in delivering high-quality guest experiences through a variety of activities and events. You will design and implement engaging recreational programs, promote wellness initiatives, and ensure guest safety. As an Assistant Recreation Manager , you’re not just overseeing daily recreation operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Head of Sales & Marketing will be responsible for developing and implementing strategic sales and marketing initiatives that translate to revenue generation as well as to promote the attraction at Underwater World Langkawi and the tourism segment of the company. Working closely with the group and business unit management team, you will lead efforts to increase visitor numbers, churning sales leads and conversions of sales, enhance brand visibility, and drive revenue growth through effective sales and marketing campaigns and partnerships.