Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
Effectively troubleshoot and resolve customer issues, demonstrating strong problem-solving skills and a patient, empathetic approach.
Proactively identify opportunities to enhance the customer experience and escalate complex issues to the appropriate departments when necessary.
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Oversee all daily operations of the branch, ensuring efficiency and adherence to company policies and procedures within the automotive sector.
Develop and implement strategic sales plans to achieve branch revenue targets and market share growth, focusing on vehicle sales, parts, and service.
Lead, motivate, and manage a team of sales, service, and administrative staff, fostering a high-performance culture and providing ongoing training and development.
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What you’ll do-Manage full procurement lifecycle (sourcing, negotiation, PO execution)-Issue & evaluate RFPs for facilities & construction projects-Negotiate pricing, contracts, and commercial terms with suppliers-Drive expediting strategies to ensure on-time project delivery-Review vendor deliverables and ensure compliance with specifications-Partner closely with internal stakeholders & external vendors-Support cost control and risk mitigation in sourcing activities
Understand and achieve monthly sales targets and support sales operation effectively.
Handle daily process of opening and closing stores.
Ensure store maintenance (cleanliness, ensure sufficient store display on shelf, Shelf Display Maintenance) and achieve feedback of on-site information.
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