Customer Service & Transactions – Provide professional face-to-face service to customers by processing financial transactions, including money transfers, money orders, bill payments, and other Ria products. Handle inquiries courteously and assist with service information, transaction follow-ups, and cancellations.
Compliance & Data Accuracy – Verify and enter customer details with accuracy, ensuring full compliance with company policies, Anti-Money Laundering (AML), and Know Your Customer (KYC) regulations. Remain vigilant against suspicious or fraudulent activities and report potential risks immediately.
Cash Handling & Reconciliation – Ensure accurate handling of all cash transactions by balancing the register daily, securing and bank in to designated bank account as required, and maintaining complete, organized transaction records in line with audit and compliance standards.
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Serves customers by selling products and meeting customer needs.
Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
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Team Leadership & Operations: Support quality management in enforcing performance targets; manage work schedules, shifts, and daily attendance for the inspection team.
Talent Development: Assist in hiring, developing, and executing training programs for inspectors; monitor and evaluate their performance to provide constructive feedback.
Compliance & Documentation: Review and approve inspection documents, activity logs, and technical reports to ensure strict adherence to company policies and ISO standards.
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Responsible for conducting quality inspection and detection of any faults/defects/non-conformances during the receipt of raw material, storage of raw material, storage of finished product and delivery of finished good at external warehouse.
Report if defects are detected& issue daily inspection reports.
Responsible to ensure that customer's special requirement is met and products are comply to food/ feed safety management system (FSSC 22000, HALAL, GMP, HACCP and etc.)
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Execute and supervise daily electrical and instrumentation maintenance, including troubleshooting breakdowns, coordinating machine shutdowns, and ensuring timely repairs to minimize production downtime.
Coordinate manpower, tools, equipment and spare parts, including technician deployment, overtime arrangements, and work prioritization during multiple breakdowns or manpower shortages.
Ensure preventive maintenance and electrical installations are carried out according to plan, specifications, applicable electrical regulations, and company requirements.
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To execute production schedule to meet the agreed quality, quantity and timely delivery with the available resources and material with a cost effective manner.
To management a shift production operation to minimize downtime and wastage.
To execute Total Quality Management system, Total Productive Maintenance program to achieve company quality targets and standards.
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Supporting the operation of various facilities, establishes a safe and productive work environment that improves the efficiency of business processes and employee productivity.
RESPONSIBILITIES
Generally requires Bachelors degree in appropriate field with 12 or more years of experience; or Masters degree with 10 or more years of experience; or PhD level with 6 or more years of experience; or local equivalent
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Create a supplier sourcing strategy, under strong consideration of customer needs, that defines strategic suppliers into grow, fix and exit suppliers and maintains product footprint, incl. “make or buy”-analysis.
Develop suppliers per business requirement with cross functions
Drive the attainment and improvement of relevant procurement KPI’s, incl. Material Productivity (CMP), Lead time performance, delivery (STR/STC), and Quality (DLPM).
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Maintaining rapport with key stakeholders and providing suggestions in developing and updating administrative policies, procedures, and guidelines to guide employee actions.
Collaborating cross-functionally to understand their needs and interdependencies and aligning administrative processes with corporate strategies and goals.
Evaluating existing administrative systems and processes, making necessary improvements, and developing best practices documentation.
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Oversee day-to-day facility operations including HVAC systems (WCPU), air compressors, air dryers, sewage treatment systems, and general building maintenance with work at height compliance.
New production line setup including electrical wiring
Supervise the infrastructure, ensuring safe and efficient operation in accordance with Malaysian electrical codes.
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