Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
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Be accountable for ongoing client satisfaction by ensuring their needs and expectations are met through service excellence; act as the point of contact for escalated client issues and ensure they are resolved; participate in weekly/monthly oversight calls.
Deliver on operational effectiveness by managing the performance of the team against goals and providing continuous improvement ideas .
Manage risks by proactively identifying potential issues and mitigating them; ensure satisfactory audit results and train team continuously on accurate operational procedures.
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Lead employees using performance management, manage capacity planning, new staff onboarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures.
Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Operations controls are appropriately implemented.
Support and ensure integrated approach with the segment strategy, new product development and relationship management counterparties, client service professionals and oversight.
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High school diploma or GED; 1 year experience in the housekeeping or related professional area.
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Ensures knowledge and understanding of OSHA regulations are up to date.
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2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.
4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.
Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
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High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
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High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.
2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.
Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
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To understand and perform the complexity fund with minimum support.
To perform investigation and analyze on all exception identified in ALTO. In case of breach, determination of the status (active, passive, warning and technical breach).
To perform analysis on the fund prospectus and information from External data provider (Bloomberg, Telekurs etc.)
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The Sales Advisor is responsible for delivering exceptional customer service and driving sales in collaboration with other team members. This role focuses on maximizing sales potential through high-standard service, effective merchandise handling, and attractive product displays. It also requires maintaining efficient stock operations, promoting health and safety standards, and upholding company values. Success in this role will be measured by the ability to achieve sales targets, provide customer satisfaction, and support the team in daily operations.
Provide assistance to customers in a friendly manner.
Ensure customers are comfortable, welcome, and courteously served.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide strategic legal advice to the Board, management, and business units on corporate, commercial, contractual, regulatory, and operational matters.
Identify legal risks and recommend appropriate mitigation strategies.
Keep management updated on relevant legal and regulatory developments.
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