BCS Service Hub division serves as the primary industry contact, ensures seamless participant onboarding, enables user services, manages monitoring and alerts, handles user query/ incident reporting and oversees certificate authority management, all with a strong commitment to operational excellence.The Associate plays a crucial role in enabling participant services and ensuring uninterrupted service availability and business resiliency through collaboration with Technology and Product Divisions. He/she also partners with Line 2 and Line 3 support to uphold SOPs, Policies, and Regulatory standards, and directly contribute to the organization’s revenue via billable services.
Manage the service desk and deliver excellent & consistent level of customer service via various touch points i.e. emails and phone
Oversee the certificate management process, including processing applications / requests, preparing & sending notifications, arranging appointments, and onboarding new participants while maintaining accurate records
Prepare billing reports for Finance to facilitate invoice generation
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