Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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The Corporate Health Solutions Specialist is responsible for managing and developing assigned corporate accounts, ensuring the effective delivery of Alpro Health’s corporate healthcare services and building long-term relationships with clients.
The role serves as the primary liaison between corporate clients and Alpro Health’s internal teams, pharmacy outlets, clinics and healthcare partners. It combines key account servicing, programme coordination, operational problem-solving and commercial account development to improve client satisfaction, service utilisation, retention and account growth.