Collaborate with business stakeholders on business andnon-functional requirements to ensure they are well gathered and documented,translate to specifications.
Serve as the first point of contact for procurement and accounts payable inquiries received via email, ticketing systems, chat, or phone, ensuring timely and professional customer support
Application Support (40%): Adhere to service level agreement (includes troubleshooting), participate in projects based on defined roles, carry out testing & deployments. Understand work assignments including prioritizing based on the agreed delivery dates.
Lead, coach, and develop the APAC BIU team, setting direction, priorities, quality standards, and scalable working practices as the regional capability grows.
Essential Duties and Responsibilities: – Plans, performs and implements the most complex process improvement initiatives (such as Lean or Six Sigma). Projects may span business units or require significant cross functional