Lead and deliver the frontend part of the design system
Help improve the design system by supporting other engineers in their work and strengthening collaboration across teams
Create usable design system assets that meet and go beyond accessibility standards and continuously improve them in line with design system best practices and guidelines
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We are looking for a Software Engineer / Senior Software Engineer to join our team for the development of our next-generation POS+ platform. The ideal candidate should have hands-on experience in POS systems, retail solutions, Windows application development, and modern .NET technologies. The role involves designing, developing, and maintaining POS applications, integrating with various retail hardware devices, and building scalable synchronization mechanisms between offline and online.
Design, develop, and maintain POS+ applications using modern .NET technologies.
Develop Windows desktop applications using WPF.
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Act as the primary escalation point for incidents and service requests unresolved by L1 engineers, including thorough analysis, assessment and escalation to the relevant support team – ensuring prompt resolution within Service Level Agreements (SLAs).
Diagnose, troubleshoot and resolve complex hardware, software and network issues for end-users across on-site and remote locations while maintain accurate and detailed records of incidents, resolutions and workarounds in the ITSM ticketing system – ServiceNow.
Take ownership of assigned cases throughout incident/request ticket lifecycle, ensuring effective handling with regular user communication.
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Act as a primary technical counterpart and architecture partner - designing, coding, and deploying a suite of custom, intelligent AI tools, and critically reviewing design decisions.
Enhance our system's ability to manage context windows, optimize token usage, and reduce attention noise when connecting LLMs to large codebase repositories.
Design and extend graph based code and document representations (e.g. property graphs, AST derived structures) and hybrid retrieval pipelines (dense + sparse + reranking/fusion) over vector databases.
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Lead technical engagement with clients - Represent the company as the primary technical point of contact throughout discovery calls, site assessments, and solution walkthroughs, building the credibility that moves deals forward.
Translate technical capability into commercial value - Articulate how drone dock, quadruped/humanoid robotics, and RaaS solutions address specific client operational challenges, enabling the sales team to sell with confidence and precision.
Own end-to-end solution design - Assess client requirements and architect the corresponding hardware, software, and connectivity solution, working closely with engineering to validate technical feasibility before commitment.
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Full-Cycle SDLC Management: Take end-to-end ownership of application development and release pipelines for Singapore and Malaysia stores, covering requirements gathering, technical scoping, build, SIT, UAT support, and go-live.
Market Independence & Stakeholder Management: Work directly and independently with SG and MY business, product, and banner leads to analyze commercial challenges and translate complex operational requirements into robust technical solutions.
Vendor & Engineering Oversight: Oversee internal engineering resources and third-party development partners, critically reviewing technical proposals, code quality, and delivery performance against SLAs.
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