Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Deliver high quality, research-informed teaching to students at undergraduate and postgraduate levels.
Contribute effectively to professional and executive education delivered with and for industry and government partners.
Continually improve the curriculum and teaching and learning methods to ensure they are aligned with changing industry requirements and graduate destinations in the ASEAN region, and beyond.
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Performs daily operations of residential/commercial or industrial properties to ensure they are well maintained, secure, and compliant with regulations.
Plays a key role in maintaining the value and appeal of the property while ensuring resident/owner/tenant satisfaction.
Report and follow up on any non-compliance issues or safety hazards.
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