Lead daily service centre operations: Overseeing service centre activities, including guest service, external / internal inquiries, guest order, and adherence to policies and standards
Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy, food & beverage and revenue growth
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Execute the setup and QA of marketing-initiated promotions on the .com site, ensuring accuracy and functionality.
Manage the searchability of the company’s SKUs, categories and brands across all touchpoints on the website.
Manage the personalisation of the website, leveraging on personalisation SaaS to feature personalised content and develop and execute strategies for product recommendation widgets, identifying high opportunity placements across website pages to drive conversion.
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Performing sales documents verification once received from branches as per Company SOP.
Performing HIGH VOLUMES of new sales sales entries, contract repackaging, terminations, reduction, trial, conversion, fixed contract renewal, price increase, invoice frequency changes and other sales related documents.
Performing every sales entries transaction update.
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Performing sales documents verification once received from branches as per Company SOP.
Performing HIGH VOLUMES of new sales sales entries, contract repackaging, terminations, reduction, trial, conversion, fixed contract renewal, price increase, invoice frequency changes and other sales related documents.
Performing every sales entries transaction update.
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Performing sales documents verification once received from branches as per Company SOP.
Performing HIGH VOLUMES of new sales sales entries, contract repackaging, terminations, reduction, trial, conversion, fixed contract renewal, price increase, invoice frequency changes and other sales related documents.
Performing every sales entries transaction update.
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