Responsibilities

Session Operations

Run clear pre-game briefings that explain rules, safety steps, objectives, and session timing so every group knows what to expect.
Coordinate equipment and props before each session, verify condition and completeness, and stage items for fast starts.
Operate and monitor game systems and props during play to maintain smooth flow and respond to minor technical issues.
Reset rooms between sessions quickly and accurately to keep the schedule on time and the next group ready.

Guest Experience & Crowd Management

Engage players with a friendly, confident style that builds energy and encourages repeat visits.
Manage crowd flow and queuing to reduce wait times and avoid overlap between sessions.
Provide on-floor assistance during gameplay, answer basic questions, and offer brief coaching to improve enjoyment.
Handle routine customer inquiries and escalate safety or service issues to supervisors when required.

Safety, Reporting & Upkeep

Carry out routine equipment and safety checks and report faults or incidents promptly and accurately.
Enforce safety protocols calmly and intervene when rules are not followed to protect players and staff.
Support routine cleaning and venue upkeep to keep play areas welcoming and operational.
Contribute to simple process improvements and repeatable routines during shift debriefs to help the floor run more smoothly.

Requirements

Qualifications & Experience

No prior experience required; full on-the-job training is provided by Pinnacle Odyssey Sdn. Bhd.
Able to work weekends, public holidays, and peak hours with consistent punctuality.
Comfortable with an in-person, floor-based role at a busy attractions venue and willing to learn venue routines.
Reliable, with a strong sense of responsibility and readiness to follow checklists and supervisor directions.

Hard Skills & Knowledge

Clear spoken English for briefing and safety instruction; local language skills are a plus for guest interaction.
Basic comfort using simple control panels, audio systems, or props; willingness to follow technical checklists.
Ability to perform light physical tasks such as standing for extended periods, moving light equipment, and resetting rooms.
Comfortable documenting incidents and completing short reports or log entries when required.

Soft Skills & Qualities

Energetic, friendly, and confident when speaking to groups; you put guests at ease and keep sessions upbeat.
Team player who accepts coaching and helps peers during busy shifts.
Good situational awareness and calm under pressure when managing crowds or resolving small conflicts.
Passion for games, entertainment, or customer service is a plus and helps you connect with our visitors.

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