Operational & Diverse Business Leadership: Lead and manage high-volume Order-to-Cash (OTC) activities across all legal entities, including cash application, credit control, collections, dispute management, and revenue reconciliation. Take full accountability for driving and managing complex billing operations across Grab's diverse business segments (e.g., Delivery, Mobility, Financial Services, and Enterprise).
Business Stakeholder Collaboration: Partner closely with cross-functional business stakeholders, commercial leaders, and product teams to understand evolving business models, ensure seamless quote-to-cash alignment, and support new product or service launches effectively.
Process Streamlining & Policy Enforcement: Continuously analyze and streamline end-to-end OTC processes to eliminate friction, reduce revenue leakage, and improve billing accuracy. Actively enforce strict financial policies, credit limits, and operational governance across all Grab business units to ensure compliance and a standardized "one-way-of-working."
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Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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ATG Nexus Sdn. Bhd., a proud subsidiary of Ancom Nylex Berhad, is looking for an experienced Sales Manager to drive business growth and expand our customer base.
This role offers an excellent opportunity to develop and execute sales strategies, build strong client relationships, lead the sales team, and identify new business opportunities.
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