Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans
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Strategic Financial Leadership: Spearhead financial planning processes – including annual Budget Plan, long-range financial planning, and special projects (e.g., business development initiatives) – to drive profitable growth and achieve short- and long-term business goals in Singapore and Malaysia.
Business Partnering: Actively collaborate with business leaders in both countries to develop and refine business strategies. Identify opportunities and advise on prioritizing investments and resources that will deliver profitable growth and continuous improvement in financial performance.
Decision Support & Stewardship: Provide robust financial insights and perspectives to inform decision-making for the Managing Directors and Country Leadership Teams of Singapore and Malaysia. Partner with these leadership teams to meet the company’s short- and long-term objectives through strategic guidance and rigorous financial stewardship.
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