Handle global information requests, including document intake, processing, and tracking, with a focus on accuracy and timeliness. This role will initially focus predominantly on EMEA casework.
Collaborate with Law Enforcement Response Team members in the U.S., EMEA, and Singapore to prioritize requests and ensure consistency in operations.
Continuously improve processes to enhance efficiency and consistency in handling legal requests.
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Bring operational excellence to a team that evaluates threats, risks, and user privacy in a world centered around time-critical emergency escalations
Review and assess inbound emergency escalations
Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with several internal and external partners including law enforcement to ensure user’s safety
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Architect the Quality Program in collaboration with cross functional partners: Design and implement a comprehensive scabable global quality framework specifically tailored for high-risk operations (LERT, ERT, CST, NCMEC reporting and IP operations).
Build Automated QA Tools: Partner directly with Product, Engineering, and Data Science teams to design, develop, and deploy internal AI-driven quality monitoring and auditing tools.
Implement Anomaly Detection: Build innovative, scaled methods to detect and address quality warning signals across our end workflows.
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Bring operational excellence to a team that evaluates threats, risks, and user privacy in a world centered around time-critical emergency escalations
Review and assess inbound emergency escalations
Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with several internal and external partners including law enforcement to ensure user’s safety
...
Bring operational excellence to a team that evaluates threats, risks, and user privacy in a world centered around time-critical emergency escalations
Review and assess inbound emergency escalations
Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content and coordinate with several internal and external partners including law enforcement to ensure user’s safety
...
You will primarily be responsible for advising the teams that respond to legal demands to disclose user data and for content removal, whether these requests originate from governmental entities or private parties.
You will play a key role in identifying legal risks associated with requests for user data, requests for content removal, and efforts to curb online abuse and enforce the X Rules.
You will collaborate with team members in other regions regarding alignment of X policies and operationalizing legal requirements.
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