Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
Customer Service: Interacting with customers in a friendly and helpful manner is crucial. You will be responsible for taking orders, answering customer inquiries, and providing recommendations about the dessert menu.
Host and present engaging and informative content across various digital platforms, including social media, website, and live streams, ensuring a high level of audience interaction and retention.
You will be an ambassador of warm and personalized service for our valued Regency Club guests. You will be responsible for welcoming and attending to guests in the Club Lounge, assisting with check-in/check-out procedures and ensuring a comfortable and exclusive experience. This role requires strong attention to detail, excellent communication skills and a passion for delivering luxury hospitality in an intimate setting.
Assist and support the Department Head in maintaining all the culinary, organizational and administrative standards of the Pastry and Chocolate Kitchen.