The Senior Customer Service Executive is responsible for overall customer satisfaction by supporting the Sales Team to ensure customer' needs and concerns is efficiently and effectively managed i.e., to turn unhappy customers into return guests. Build rapport and establish good relationships with customers to ensure customer retention
Develop business process improvement solutions & service quality processes to enhance customer service operations.
Implementing new organizational and / or technical concepts for Transportation Management processes, with a strong focus on standardization, simplification, and automation.
Ensuring end-to-end integration and alignment with relevant stakeholders including Global Process Owners. Facilitating and contributing to change and test management activities.
Driving innovation and automation initiatives using technologies e.g., RPA and AI. Continuously identifying high-value automation opportunities, assessing business impact, and partnering with IT to design and implement scalable solutions.
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