To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
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Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions. Regularly engage to better understand customer requirements, establish trust
Serve as the main operational point of contact for assigned key accounts (overarching; customer requests not directly related to immediate day-to-day operations), ensuring client needs are met efficiently
Clarify, negotiate if needed, and formalize operational requirements with the customer (in cooperation with concerned KN departments)
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Establish and maintain strong, long-lasting relationships with customers through regular communication, meetings, and feedback sessions. Regularly engage to better understand customer requirements, establish trust
Serve as the main operational point of contact for assigned key accounts (overarching; customer requests not directly related to immediate day-to-day operations), ensuring client needs are met efficiently
Clarify, negotiate if needed, and formalize operational requirements with the customer (in cooperation with concerned KN departments)
...