Operational Leadership: Oversee end-to-end warehouse and logistics operations to meet established KPIs, service standards, and client SLAs.
Financial Performance: Monitor and analyze operational P&L, establish internal controls, optimize costs, and drive revenue growth.
Team Management & Development: Define roles, plan capacity, lead staff supervision, conduct performance evaluations, and foster employee development.
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To support the assigned project team as well as supporting, coaching + challenging project team members + providing guidance on projects, career + development.
To ensure that assigned projects are implemented on time, within budget + with the right quality, ensuring that all relevant methodologies + the Zero Failure processes are followed at all times.
To manage the scope (+ scope changes), project progress, project budget + risks within the assigned projects + between different countries, plus maintaining all project documentation.
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Own inbound warehouse operations to ensure smooth receiving of up to three containers per day, preventing disruptions to daily operations.
Monitor and manage demurrage and detention risks, identifying, challenging, and resolving charges arising from warehouse-related delays where applicable.
Maintain high inventory accuracy (98%) through regular stock reconciliation and independent investigation of discrepancies.
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Own and manage returns operations, including coordination with relevant internal teams and logistics partners to ensure timely resolution.
Manage and review logistics-related invoices, ensuring charges are accurate and aligned with agreed rates and services.
Coordinate special delivery arrangements and resolve delivery exceptions, delays, or other operational issues by working closely with carriers and internal teams.
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Own and manage returns operations, including coordination with relevant internal teams and logistics partners to ensure timely resolution.
Manage and review logistics-related invoices, ensuring charges are accurate and aligned with agreed rates and services.
Coordinate special delivery arrangements and resolve delivery exceptions, delays, or other operational issues by working closely with carriers and internal teams.
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To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
To monitor competition by gathering current marketplace information on pricing + products.
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To support the assigned project team as well as supporting, coaching + challenging project team members + providing guidance on projects, career + development.
To ensure that assigned projects are implemented on time, within budget + with the right quality, ensuring that all relevant methodologies + the Zero Failure processes are followed at all times.
To manage the scope (+ scope changes), project progress, project budget + risks within the assigned projects + between different countries, plus maintaining all project documentation.
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Manage end-to-end export operations, ensuring timely, compliant, and efficient delivery of products to global customers.
Prepare, review, and maintain export documentation, permits, certifications, and customs declarations in accordance with international trade requirements.
Coordinate with Customer Care, Regulatory Affairs, Commercial, Finance, freight forwarders, and government agencies to support seamless shipment execution.
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Manage end-to-end export operations, ensuring timely, compliant, and efficient delivery of products to global customers.
Prepare, review, and maintain export documentation, permits, certifications, and customs declarations in accordance with international trade requirements.
Coordinate with Customer Care, Regulatory Affairs, Commercial, Finance, freight forwarders, and government agencies to support seamless shipment execution.
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