Provide exceptional customer service to clients, ensuring timely and effective resolution of inquiries and issues.
Manage a high volume of customer interactions through various channels, including email, chat, and phone, maintaining a professional and empathetic approach.
Collaborate with cross-functional teams to identify root causes of customer issues and implement process improvements for a seamless logistics experience.
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• Possess strong analytical skills and the ability to handle difficult situations
• Good communication
writing skills and motivational skills & coupled with good planning
• Required skill(s): MS Excel
MS Office
MS Power point
• Comfortable being in the role of a sole contributor
but able to work closely and collaborate with a variety of internal and external stakeholders.
• Good interpersonal skills
and able to work independently as well as collaborate with a diverse spectrum of people
both internally and externally.
• Good understanding and command of English
Bahasa Malaysia
• Possess own transport and able to compose and comply with a periodic schedule of travel/visits within the designated area of coverage.