Handling orders and shipments processing including import, export & local shipments arrangement and documentation e.g: packing list, pro-forma invoice, customs forms, health certificate, and certificate of origin etc.
Coordinate with forwarding agents for shipment booking and preparation of shipping documents, as well as logistic company for transportations arrangement.
Own the end-to-end returns and replacement process, including customer communications, carrier coordination, shipment tracking, and warehouse receipt confirmation to ensure timely resolution.
Manage return-related inquiries and escalations from customers and internal stakeholders, providing updates, resolving exceptions, and delivering a positive customer experience.
Coordinate cross-functionally with Customer Experience, Warehouse, Inventory, and Logistics teams to ensure accurate processing, inventory reconciliation, and seamless returns operations.
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