Actively involve in KNs Global Gateway network, following the Gateway standards, by sharing best practices, contribute to process enhancements, assessing internal ways of working, identify and share needed demands.
Manage the utilization of procured capacity to KNs benefit in adherence with customer SLAs and our internal carrier management guidelines, procure spot capacity where needed
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Responsible for overseeing, managing and ensuring warehousing and distribution operations are in place and comply with policies and standard operating procedures.
Support and coordinate with various stakeholders such as Retail Operations team, Supplier Management team, Home Delivery team, and any external parties such as freight forwarders and suppliers to ensure inbound flow (from order processing to goods receipt) is timely and accurate.
Monitoring inventory levels in receiving, identifying, dispatching and assuring quality of goods. Reconcile with data storage systems to achieve high levels of customer satisfaction through excellence in operations.
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Actively involve in KNs Global Gateway network, following the Gateway standards, by sharing best practices, contribute to process enhancements, assessing internal ways of working, identify and share needed demands.
Manage the utilization of procured capacity to KNs benefit in adherence with customer SLAs and our internal carrier management guidelines, procure spot capacity where needed
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Strong knowledge of Malaysian Customs regulations and procedures relating to import, export, re-import and Customs clearance.
Practical experience dealing directly with Royal Malaysian Customs Department on import/export matters, including Customs declarations, duties, taxes and exemptions where applicable.
Experience in managing export and re-import of parts/equipment for repair, including the associated Customs requirements and documentation.
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To support warehouse tenders for core + surrounding systems.
To assist with analyzing customer requirements + providing the right solutions.
To support information system (IS) application configurations, EDI, testing, training + go-live activities along with providing hyper care support when needed.
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To support collaboration between customer care locations (CCL), sales as well as system + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
To ensure supplier relationships are created + pro-actively managed, ensuring delivery to service level agreements (SLA) + global partnership rules (GPR).
To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
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To support the assigned project team as well as supporting, coaching + challenging project team members + providing guidance on projects, career + development.
To ensure that assigned projects are implemented on time, within budget + with the right quality, ensuring that all relevant methodologies + the Zero Failure processes are followed at all times.
To manage the scope (+ scope changes), project progress, project budget + risks within the assigned projects + between different countries, plus maintaining all project documentation.
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Marketing Strategy & Planning – Develop and execute the Malaysia marketing and communications plan, ensuring it supports the company’s business goals and aligns with regional and global strategies.
Brand & Corporate Communications – Strengthen the company’s brand presence in Malaysia by managing corporate announcements, campaigns, content and external communications while ensuring consistent brand messaging.
Internal Communications – Keep employees informed and engaged through internal communications, business updates, townhalls, employee initiatives and relevant company content.
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To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
To create files for consolidation containers (Master).
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To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
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